Cdw Reviews
(Rated by 13 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.6
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.8
- Customer Service4.7
- Return Policy4.4
- Price & Quality4.4
- Shipping & Delivery4.3
Recent Customer Reviews (13)
John Sheehan
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Eleanor Byrne
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Asyat Karataev
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Pellegrin Sági
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Rebecca Thorpe
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Demi Bradley
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Zachary Middleton
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Sæbjörg Sigmarsdóttir
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Stacey Laird
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Mamie Ellis
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Cdw Pricing
Membership Shipping
$75
Payment Methods
Accepted Payment Options:
Prices for items on Cdw.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Cdw credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Cdw Pros & Cons
Pros
1
Personalized Support: CDW provides a more personal support experience, understanding the customer's environment and quickly identifying and resolving issues.
2
Accessibility: Customers can speak directly to a resource as needed, enhancing accessibility.
3
Responsiveness: CDW is quick to respond to issues, often within 30 minutes of opening a ticket.
4
Ownership of Support Relationship: CDW takes ownership of the support relationship and case management, providing a more cohesive support experience.
5
24/7 Support: CDW offers 24/7 support, which is crucial for businesses needing assistance at any time.
6
OEM Escalation: CDW's service includes OEM escalation, which is important for complex technical issues.
7
Business-Only Pricing: CDW offers unique discounts on select products and bulk orders for businesses.
8
Time-Saving Features: Tools for tracking online POs, invoices, detailed spending reports, and workflow tools to monitor and control spend.
9
Custom Product Bundles: Customers can create their own product bundles for new hires, laptop refreshes, and more.
CONS
1
Linear Thinking: CDW sometimes thinks linearly, leading to confusion and duplicate meetings if other team members are not informed.
2
Separate Teams: Dealing with two separate teams for different aspects of support (e.g., Office 365 and CTS) can be confusing.
3
Knowledge Gap in First-Level Support: There may be a need for more knowledgeable first-level support to resolve issues on the first call.
4
Customer Service Issues: Some customers have reported poor customer service, including unresponsive account representatives and delayed order status updates.
5
Return Policy Issues: The return policy is often criticized as being old and antiquated, making it difficult for customers to return items.
Cdw Features and Benefits
Features
Business-Only Pricing
Unique discounts on select products and bulk orders for businesses.
Online Quotes
Customers can create their own quotes online or get personalized quotes from their account team.
Quick Delivery
Fast shipping of in-stock products within 24 hours.
Top Brands with In-House Support
Over 1,000 brand partnerships offering new and exclusive products, plus support from in-house brand experts.
Time-Saving Business Features
Tools to track online POs, invoices, detailed spending reports and workflow tools to monitor and control spend.
Custom Product Bundles
Customers can create their own product bundles for new hires, laptop refreshes and more.
Experts in Your Industry
IT experts specializing in government, education, healthcare, retail and more.
Future-Proof IT
Information about new and emerging technologies based on your needs.
On-and Offline Support
Contact your account team anytime online. Or, we’ll bring the experts to you through our network of field technicians, available across North America and worldwide.
Membership Shipping
For an annual fee of $75, members receive free ground shipping on all products weighing less than 75 pounds.
Personalized Support
CDW provides a more personal support experience, understanding the customer's environment and quickly identifying and resolving issues.
Accessibility
Customers can speak directly to a resource as needed, enhancing accessibility.
Responsiveness
CDW is quick to respond to issues, often within 30 minutes of opening a ticket.
Ownership of Support Relationship
CDW takes ownership of the support relationship and case management, providing a more cohesive support experience.
24/7 Support
CDW offers 24/7 support, which is crucial for businesses needing assistance at any time.
OEM Escalation
CDW's service includes OEM escalation, which is important for complex technical issues.