(4.6 / 5)13+ Ratings

Cdw Reviews

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Overall Rating

4.6
13 Reviews
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About Cdw

CDW.com is a technology solutions provider that offers a wide range of IT products and services. The platform is known for its business-only pricing, offering unique discounts on select products and bulk orders for businesses.

Customers can create their own quotes online or get personalized quotes from their account team. CDW.com is also recognized for its quick delivery of in-stock products within 24 hours.

The platform has over 1,000 brand partnerships offering new and exclusive products, plus support from in-house brand experts. CDW.com also provides time-saving business features such as tools to track online POs, invoices, detailed spending reports, and workflow tools to monitor and control spend.

CDW.com has IT experts specializing in various industries such as government, education, healthcare, retail, and more. They provide information about new and emerging technologies based on your needs.

For the most accurate information, please visit the official CDW.com website.

Cdw Pros & Cons

Pros of CDW.com:

  • Personalized Support: CDW provides a more personal support experience, understanding the customer's environment and quickly identifying and resolving issues.
  • Accessibility: Customers can speak directly to a resource as needed, enhancing accessibility.
  • Responsiveness: CDW is quick to respond to issues, often within 30 minutes of opening a ticket.
  • Ownership of Support Relationship: CDW takes ownership of the support relationship and case management, providing a more cohesive support experience.
  • 24/7 Support: CDW offers 24/7 support, which is crucial for businesses needing assistance at any time.
  • OEM Escalation: CDW's service includes OEM escalation, which is important for complex technical issues.
  • Business-Only Pricing: CDW offers unique discounts on select products and bulk orders for businesses.
  • Time-Saving Features: Tools for tracking online POs, invoices, detailed spending reports, and workflow tools to monitor and control spend.
  • Custom Product Bundles: Customers can create their own product bundles for new hires, laptop refreshes, and more.

Cons of CDW.com:

  • Linear Thinking: CDW sometimes thinks linearly, leading to confusion and duplicate meetings if other team members are not informed.
  • Separate Teams: Dealing with two separate teams for different aspects of support (e.g., Office 365 and CTS) can be confusing.
  • Knowledge Gap in First-Level Support: There may be a need for more knowledgeable first-level support to resolve issues on the first call.
  • Customer Service Issues: Some customers have reported poor customer service, including unresponsive account representatives and delayed order status updates.
  • Return Policy Issues: The return policy is often criticized as being old and antiquated, making it difficult for customers to return items.

Overall Rating: CDW.com has mixed reviews, with some customers praising the personalized support and business features, while others criticize the customer service and return policy. The overall rating varies, with some sources indicating a higher rating (e.g., 4.4 out of 5 from PeerSpot) and others a lower rating (e.g., 1.4 stars from Sitejabber).

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Cdw Customer Reviews (13)

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John Sheehan
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Jul 24, 2024
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Eleanor Byrne
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Jul 24, 2024
Asyat Karataev
Asyat Karataev
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Jul 22, 2024
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Pellegrin Sági
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Jul 22, 2024
Rebecca Thorpe
Rebecca Thorpe
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Demi Bradley
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Jul 22, 2024
Sæbjörg Sigmarsdóttir
Sæbjörg Sigmarsdóttir
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Jul 21, 2024
Stacey Laird
Stacey Laird
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Jul 21, 2024
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Mamie Ellis
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Jul 20, 2024

Cdw Customer’s Q&A

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Cdw Features and Benefits

CDW.com is a technology solutions provider with a wide range of IT products and services. Here are some of the key features and benefits:

  • Business-Only Pricing: Unique discounts on select products and bulk orders for businesses.
  • Online Quotes: Customers can create their own quotes online or get personalized quotes from their account team.
  • Quick Delivery: Fast shipping of in-stock products within 24 hours.
  • Top Brands with In-House Support: Over 1,000 brand partnerships offering new and exclusive products, plus support from in-house brand experts.
  • Time-Saving Business Features: Tools to track online POs, invoices, detailed spending reports and workflow tools to monitor and control spend.
  • Custom Product Bundles: Customers can create their own product bundles for new hires, laptop refreshes and more.
  • Experts in Your Industry: IT experts specializing in government, education, healthcare, retail and more.
  • Future-Proof IT: Information about new and emerging technologies based on your needs.
  • On-and Offline Support: Contact your account team anytime online. Or, we’ll bring the experts to you through our network of field technicians, available across North America and worldwide.

These features and benefits make CDW.com a comprehensive platform for IT solutions and services. For the most accurate information, please visit the official CDW.com website.

Cdw Pricing

CDW.com is a technology solutions provider offering a wide range of IT products and services. The site offers fast shipping, large in-stock inventories, and custom configurations.

For pricing, it's important to note that CDW.com offers business-only pricing. This means that businesses can qualify for unique discounts on select products and bulk orders. Customers can create their own quotes online or get personalized quotes from their account team.

CDW.com also offers a Membership Shipping program. For an annual fee of $75, members receive free ground shipping on all products weighing less than 75 pounds.

Please note that specific product prices may vary and it's recommended to check the website for the most accurate and up-to-date information. If you need more detailed pricing information, consider creating a business account on CDW.com for personalized pricing and other benefits.

Remember, this information is based on the latest available data and may be subject to change. For the most accurate information, please visit the official CDW.com website.

Payment Method

CDW.com offers various payment methods to cater to different customer preferences. Customers can use credit/debit cards for their purchases. Additionally, CDW.com allows customers to edit their payment methods in the Profile and Preferences section of their Account Center. This flexibility ensures that customers can manage their payment options conveniently.

For businesses, CDW.com provides the option to set company standards for easy ordering and control access to features and tools based on purchasing roles. This includes the ability to streamline purchasing with rules-based approval workflows, making the process efficient for corporate clients.

In summary, CDW.com supports multiple payment methods, including credit/debit cards, and offers tools for businesses to manage their payment preferences effectively.

Cdw FAQs

FAQ

Cdw Alternatives

Top 10 CDW.com alternatives:

  1. Accenture - A global professional services company offering consulting, technology, and outsourcing services.
  2. Insight Enterprises - Specializes in business-to-business IT capabilities, cloud, and data center transformation.
  3. Sirius - Provides IT strategy, security, business innovation, and cloud services.
  4. Deloitte Consulting - Offers consulting services in strategy, technology, and operations.
  5. IBM Consulting - Focuses on business transformation, technology consulting, and managed services.
  6. Cognizant - Provides IT services, including digital, technology, consulting, and operations.
  7. Wipro - Offers IT, consulting, and business process services.
  8. Tata Consultancy Services (TCS) - Specializes in IT services, consulting, and business solutions.
  9. OneSix - Provides cloud consulting and managed services.
  10. Birlasoft - Offers IT services, including digital transformation and enterprise solutions.
FAQ

Cdw Return Policy?

CDW.com Return Policy:

  • 30-day return policy for most items.
  • RMA number required for returns, valid for 10 business days.
  • Shipping fees for returns are the customer's responsibility.
  • Credit posted within 24 hours of receiving the returned product.
  • Original packaging and all accessories must be included.
  • Software is not returnable if the packaging is opened or licenses downloaded.
  • International returns must have duty fees paid by the sender.
  • Printers must have toner and ink cartridges removed and packaged separately.

For more details, visit the CDW website.

FAQ

How To Open A Cdw Account?

To open an account on CDW.com, follow these steps:

  1. Visit the CDW website and navigate to the Account Center.
  2. Click on the "Create an Account" option.
  3. Fill in the required personal information, including name, email address, and contact details.
  4. Set up a username and password for your account.
  5. Provide any additional business information if applicable.
  6. Review and agree to the terms and conditions.
  7. Submit the form to complete the registration process.

Once the account is created, access various features such as managing orders, quotes, and payment methods.

For businesses, there are options to set company standards for easy ordering and control access to features based on purchasing roles.

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